Frequently Asked Questions (FAQ)
Frequently Asked Questions 1. What is Niraj Book Depo?
Niraj Book Depo is an online bookstore that offers educational books, competitive exam preparation books, school and college textbooks, and other learning materials across various categories.
2. What types of books are available on your website?
We offer books for:
- Competitive Exams (UPSC, SSC, Banking, Railways, Defence, State Exams)
- School & College Education
- General Knowledge
- Language Learning
- Skill Development
- Literature and Reference
3. Are the books original and authentic?
Yes. We source books from trusted publishers and authorized distributors to ensure customers receive genuine and authentic products.
4. How can I place an order?
You can place an order by:
- Visiting https://nirajbookdepo.com/
- Searching for your desired book
- Adding the product to your cart
- Proceeding to secure checkout
- Completing payment and confirming the order
5. What payment methods do you accept?
We accept multiple payment methods including:
- UPI Payments
- Debit Cards
- Credit Cards
- Net Banking
- Wallet Payments
- Cash on Delivery (where available)
6. Do you provide Cash on Delivery (COD)?
Yes, Cash on Delivery may be available for selected locations and products depending on courier availability.
7. How long does delivery take?
Estimated delivery time within India is usually:
- 3–7 business days
Delivery time may vary depending on your location and courier service availability.
8. How can I track my order?
Once your order is shipped, a tracking ID will be shared via email or SMS. Customers can use the tracking number to monitor delivery status through the courier partner website.
9. What is your return policy?
We offer a 30-day return policy for eligible products. Customers can contact us for return approval and instructions.
Please ensure that returned products are unused and in original condition.
10. When will I receive my refund?
Approved refunds are generally processed within:
- 5–8 working days
Refund timelines may vary depending on the bank or payment provider.
11. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us immediately with product photos and order details so we can assist you.
12. Do you accept bulk orders?
Yes. We provide bulk book supply for:
- Schools
- Coaching Institutes
- Libraries
- Educational Organizations
Please contact us for bulk pricing and availability.
13. Is my payment information secure?
Yes. Our website uses SSL encryption (HTTPS) and secure payment gateways to protect customer information and transactions.
14. How can I contact customer support?
You can contact us using the details below:
Niraj Book Depo
Phone / WhatsApp: +91 6393651309
Email: support@nirajbookdepo.com
Address:
23, NH2, Ruma
Kanpur, Uttar Pradesh 209402
India
Working Hours: Monday to Saturday – 10:00 AM to 6:00 PM
15. Can I cancel my order?
Orders may be cancelled before shipment. Once the order has been dispatched, cancellation may not be possible.
Please contact customer support as soon as possible for cancellation requests.